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Terms and ConditionsPrivacy Policy Statement For casual visitors to our website, we do not collect any information regarding domains, e–mail addresses, or any other personal details. The information that we collect from our customers is not shared with other organizations for commercial purposes. If you do not want to receive e–mail from us in the future, please let us know by sending an email to us via the contact page stating that you do not wish to receive any further communications from our company. If you have supplied us with your postal address online, you may receive periodic mailings from us with information on new products, services or upcoming events. Please provide us with your exact name and address if you do not wish to receive such mailings, send details via the contact page. If you have supplied us with your postal address online, you may receive periodic mailings from us with information on new products, services or upcoming events. Please provide us with your exact name and address if you do not wish to receive such mailings, send details via the contact page. Persons who have supplied us with their telephone number online may receive calls from us with information regarding orders they have placed on–line. Please provide us with your correct phone number via the contact page if you do not wish to receive any such contact. Our Privacy Statement .com – and all associated websites – have created this statement in order to demonstrate our firm commitment to the privacy of our customers. The following discloses our information gathering and dissemination practices for our websites. We use cookies to help maintain a consistent experience for our customers. Cookies are only used in a few sections of our site, specifically the online shop; this enables us to keep track of the products in your shopping cart. At no time is any personal information stored within a cookie. We use your IP address to help diagnose problems with our server, and keep track of how many visitors our websites have had. At no time is your IP address used to help identify you. This site contains links to other sites and is not responsible for the privacy practices or the content of such sites. Our websites use an order form for customers to request information, products, and services. We collect visitors' contact information such as email address and financial information (i.e. account or credit card numbers). Contact information from emails is used to send order details and information to our company from our customers only. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill customers for products and/or services. The information that you provide to us will not be shared or sold to any other company or individuals at any time. All Payments from this site are taken through Pay Pal. When you make a purchase “proceed to checkout” you will be taken to a secure server. At the bottom of the page you will see a small padlock that informs you that your information is encrypted and you are on a secure server (SSL). Also, in the address bar the URL should start with “https://”. This Pay Pal only uses the highest level of Internet Security. At no time will your information be in any danger of theft. Choice/Opt-Out Our site provides users the opportunity to opt–out of receiving communications from us at the point where we request information about the visitor. If you do not wish to be placed on our mailing list please contact us via our contact page with a request to be removed. This will be carried out without any hesitation. Contacting the Web Site If at any time you wish to contact us, please go to the contact page. Here you will be able to contact us via on-line form, telephone, or mailing address. Warranty / Returns Policy We want you to feel confident when shopping with us. That is why our returns policy is very simple and straightforward. We want you to be satisfied with your purchase. Any tassel purchased from our ‘on–line’ range which prove to be unsuitable and are returned within 14 days of receipt of your order will receive a full refund. Any tassels ordered from our bespoke brochure and not ordered via our website will be eligible for a refund only if the tassel is faulty. Any damages/ returns – please contact us via our website ASAP. Thank you. We cannot accept responsibility for lost items during transit; we recommend that you ship by USPS Insured Post or any other service, like UPS or FedEx, which offers tracking numbers. Refunds We will notify you via e-mail of your refund once we have received the returned items. Please note that we can refund shipping costs only if the return is a result of our error. Need more information or assistance? If you have any problems with your order, please don't hesitate to contact page. |